Refund, Return, and Cancellation Policy
Effective Date: 27 August 2026
At SandBox Coworking ("SandBox", "we", "us", or "our"), we aim to maintain a fair and transparent policy regarding payments, cancellations, refunds, and security deposits.
This policy applies to services purchased or booked through sandbox.com.pk, directly through SandBox, or at any SandBox location, unless a separate written agreement states otherwise.
1. Coworking Memberships
Membership fees are generally charged in advance for the applicable membership period.
Once a membership period has started, membership fees are non-refundable, including where a member chooses not to use the workspace for part or all of the membership period.
Members wishing to discontinue their membership must provide the notice required under their membership agreement. Unless otherwise agreed in writing, one month's written notice is required for cancellation of an ongoing membership.
No refund will normally be provided for:
- Unused days during an active membership period;
- Temporary absence from the workspace;
- Voluntary early cancellation;
- Failure to use included facilities or benefits; or
- Suspension resulting from a violation of SandBox policies or Terms and Conditions.
Any exception may be considered by SandBox on a case-by-case basis.
2. Private Offices and Dedicated Spaces
Private offices, dedicated rooms, and customised workspace arrangements may be governed by a separate proposal, membership agreement, or service agreement.
Where such an agreement exists, its cancellation, notice, payment, and refund provisions will take precedence over this general policy.
Unless otherwise agreed, payments already made for a period that has commenced are non-refundable.
3. Security Deposits
Where a refundable security deposit is required, it will be returned after the membership or office arrangement has ended, subject to:
- Clearance of all outstanding invoices and charges;
- Return of access cards, keys, equipment, or other SandBox property;
- Adjustment for damage beyond reasonable wear and tear;
- Adjustment for missing items or property;
- Any applicable notice-period charges; and
- Any other amounts payable under the relevant membership or service agreement.
The remaining refundable amount will be processed after the account has been reviewed and cleared.
4. Meeting Room and Facility Bookings
Meeting rooms and other bookable facilities are subject to availability.
Where a paid booking is cancelled sufficiently in advance, SandBox may allow the booking to be rescheduled or may issue a credit at its discretion.
Late cancellations, missed bookings, or unused booking time may be non-refundable.
Where SandBox is unable to provide a confirmed booking due to an issue within our control, we may offer:
- An alternative booking time;
- Account credit; or
- A refund of the amount paid for that booking.
5. Online Payments
If you accidentally make a duplicate payment or are charged an incorrect amount, please contact SandBox with the relevant transaction details.
Once verified, any amount charged incorrectly will be refunded or adjusted against your account.
Bank charges, payment gateway charges, or other third-party processing fees may be non-refundable where those charges have already been incurred.
6. Promotional and Discounted Purchases
Payments made under special promotions, introductory offers, discounted packages, or limited-time deals may be non-refundable unless specifically stated otherwise in the offer.
Promotional credits have no cash value and cannot normally be exchanged for cash.
7. Service Interruptions
SandBox makes reasonable efforts to provide uninterrupted access to advertised facilities and services. However, temporary interruptions may occur because of maintenance, power outages, internet provider issues, government restrictions, emergencies, equipment failure, or circumstances outside our reasonable control.
Short-term interruptions do not normally qualify for a refund.
Where a substantial interruption is directly attributable to SandBox, we may, at our discretion, provide an appropriate credit, extension, alternative arrangement, or refund.
8. Physical Products
Where SandBox sells physical products, merchandise, or other goods, a return or replacement may be considered where an item is defective, damaged at the time of purchase, or incorrectly supplied.
Consumable products, food, beverages, and opened or used items are generally not eligible for return unless defective or incorrectly supplied.
9. Refund Processing
Approved refunds will normally be made using the original payment method wherever reasonably possible.
Processing times may vary depending on the customer's bank, payment provider, or payment gateway.
10. How to Request a Cancellation or Refund
To request a cancellation, refund, payment correction, or security-deposit settlement, please contact SandBox through the contact details provided on sandbox.com.pk or speak with the management team at your SandBox location.
Please provide sufficient information for us to identify your account, booking, invoice, or transaction.
11. Policy Changes
SandBox may update this policy from time to time. The latest version will always be published on sandbox.com.pk, together with its effective date.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable laws and regulations of Pakistan.